Return Policy – Clenove Store
At Clenove, we aim to ensure 100% customer satisfaction. If for any reason you are not satisfied with your purchase, we offer a flexible return policy to ensure a worry-free shopping experience.
Return Terms:
Returns can be requested within 14 days of receipt of the product.
The product must be unused and in its original condition, including packaging.
The customer bears the shipping cost when returning, unless the product is damaged or incorrect.
How to request a return:
Contact our customer support team via email: [email protected].
Provide us with your order number and clear pictures of the product.
You will receive detailed instructions on how to return the product.
Refunds:
Refunds are made within 5-10 business days after the product is received and inspected.
The amount is returned to the same payment method used for the purchase.
Exceptions:
Customized or used products cannot be returned.
Special offers and discounted products are subject to specific return terms.
We are here to support you and ensure a great shopping experience with Clenove! If you have any questions, please feel free to contact us.